General Privacy Statement
This Privacy Policy explains how mytrustpilothub collects, uses, discloses, and retains personal data in connection with our review aggregation and analysis services. We describe the categories of data we process, the purposes for processing, legal bases where applicable, and the rights available to individuals. We operate with a focus on data minimization, documented processing practices, and responsible disclosure when engaging third-party processors.
Key Definitions
The following definitions are used in this policy to clarify terms related to personal data and processing activities carried out by mytrustpilothub.
Data Collection and Sources
We collect data that is necessary for delivering services, improving platform performance, and meeting compliance obligations. Collection sources include data provided directly by users, data obtained automatically through interactions with our platform, and data received from third parties.
Data Provided Directly by Users
Users may provide the following categories of information when registering, submitting reviews, or contacting support.
- Account registration data (name, email, optional profile details)
- Review content and attachments submitted by reviewers
- Transaction or subscription information for paid plans (processed by payment providers)
- Communications with support and moderation requests
- Preferences and consent choices regarding notifications and marketing
- Optional verification documents if a reviewer chooses to verify identity under our verification program
Automatically Collected Data
When users interact with the site and services we collect technical and usage data to operate and secure the platform and to provide analytics.
- Device and browser identifiers
- IP address and approximate geolocation derived from IP
- Logs of interactions with review pages, search queries, and API usage
- Cookies and similar tracking technologies
- Performance and error telemetry to diagnose and fix issues
- Aggregate usage statistics used for improving methodology and models
Data Received from Third Parties
We may obtain data from partners, public platforms, and service providers to supplement review datasets and to provide verification signals.
- Platform-sourced review metadata (author, timestamp, platform identifier)
- Reputable third-party verification services and threat intelligence feeds
- Analytics and advertising partners where applicable with user consent
Purposes of Processing
We process personal data for specific, legitimate purposes aligned with our service delivery, legal obligations, and improvement of platform capabilities.
- To provide and operate review aggregation, moderation, and analytics services
- To verify reviewer signals and reduce manipulation through analysis and human review
- To communicate with users about their accounts, service updates, and support requests
- To comply with legal obligations, respond to lawful requests, and enforce terms of service
- To conduct research and development to improve detection models and methodology
- To maintain security, detect fraud, and prevent abuse
- To provide customizable reporting and data exports to paid subscribers
- To retain anonymized datasets for methodological transparency and reproducibility
Legal Bases for Processing
Where applicable, we rely on established legal bases for processing personal data, including consent, contract performance, legitimate interests, and legal obligations.
- Consent: for optional processing such as marketing communications and some analytics
- Contractual necessity: to provide paid services and fulfill subscription terms
- Legitimate interests: to protect the platform from abuse, improve services, and perform research while respecting user rights
- Legal compliance: to respond to lawful requests from authorities and to meet regulatory obligations
GDPR and International Rights
For users in the European Economic Area and the UK, the GDPR provides specific rights and protections. We align our practices with those obligations where they apply.
- Right of access: individuals can request a copy of their personal data held by us
- Right of rectification: individuals may request correction of inaccurate data
- Right to restriction and erasure: subject to certain conditions, individuals may request restriction of processing or deletion
- Right to data portability: where processing is based on consent or contract and is carried out by automated means
- Right to object: individuals can object to processing on grounds relating to their particular situation
- Right to withdraw consent: when processing is based on consent, it can be withdrawn without affecting prior lawful processing
Cookies and Tracking Technologies
We use cookies and similar technologies to provide functionality, secure the service, and enable analytics. Users can manage cookie settings through their browser and our preference center where provided.
Types include session cookies for authentication, persistent cookies for preferences, and analytics cookies for aggregated usage insights. Some cookies are necessary for core platform features.
Categories: essential, performance, functionality, and optional analytics/marketing. Essential cookies are required for service operation and cannot be disabled without impacting functionality.
Users may adjust cookie preferences via the cookie consent tool on the site or by changing browser settings. Disabling certain cookies may reduce functionality and affect personalized features.
Cookie Policy
Data Sharing and Disclosure
We limit data sharing to necessary, authorized recipients and require contractual safeguards with processors. Data is shared only for the purposes described and under appropriate controls.
- Service providers and processors who support hosting, analytics, payment processing, and security
- Legal authorities when required by law or to respond to lawful requests
- Acquirers or counterparties in the event of a merger, reorganization, or sale of assets
- Research partners under strict data use agreements and where data is anonymized or aggregated
- Third-party platforms from which reviews are sourced, to maintain provenance and verification records
- Other users, in the case of public review content that is published on the platform
International Data Transfers
We may transfer personal data to service providers and partners located outside of Canada. Transfers are conducted only to jurisdictions with appropriate safeguards or through contractual mechanisms that afford adequate protection.
When transfers occur we implement safeguards such as standard contractual clauses, data processing agreements, encryption in transit and at rest, and strict access controls to minimize exposure.
Data Retention
Retention periods are determined by the type of data, operational needs, contractual obligations, and legal requirements. We apply data minimization and periodic review to remove or anonymize data no longer required.
Account information is retained for as long as the account is active and for a reasonable period thereafter to comply with billing, fraud prevention, and legal obligations. Upon account deletion, we remove personal data subject to any retention required by law.
Messages, support interactions, and moderation records are retained to enable dispute resolution, quality control, and auditability. Certain logs and backups may be retained for a limited additional period for security and operational continuity.
mytrustpilothub retains system logs and transactional metadata to support security monitoring, fraud detection, and platform integrity. Typical retention periods vary by data type: access logs are retained for up to 24 months, transactional records tied to reviews are retained for up to 36 months, and anonymized aggregates may be retained longer for research and service improvement. Retention periods are based on business needs, legal obligations, and risk assessments, and are periodically reviewed to minimize unnecessary storage.
When a deletion request is validated, mytrustpilothub removes personal identifiers from active systems and schedules residual data for secure deletion from backups within standard backup rotation cycles. Deletion requests affecting published reviews are processed in line with our content policies; in some cases redacted or anonymized records may be retained to preserve historical integrity and prevent abuse. We document deletion requests and actions taken for accountability and compliance purposes.
Data Security and Access Controls
mytrustpilothub applies layered technical and organizational measures to protect personal data. Measures include encryption of data in transit and at rest, role-based access controls, routine vulnerability assessments, and restricted administrative privileges. Security responsibilities are assigned and reviewed regularly, and incident handling procedures are in place to contribute and remediate potential breaches while notifying affected parties as required by applicable law.
- Encryption of data in transit (TLS) and at rest for sensitive information.
- Role-based access control, multi-factor authentication for privileged accounts, and periodic access reviews.
- Regular vulnerability scanning, patch management, and secure backup procedures with controlled retention.
User Rights and Controls
Users have rights regarding personal data processed by mytrustpilothub. We provide mechanisms to exercise rights including access, correction, deletion, portability, and objection where applicable under governing privacy laws. Requests are handled in a documented and prompt manner to uphold transparency and user control.
- Right of access — request a copy of personal data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete personal data.
- Right to erasure — request deletion of personal data, subject to legal and operational limits.
- Right to data portability — receive personal data in a structured, commonly used format where applicable.
- Right to restrict processing — request restriction of specific processing activities in certain circumstances.
- Right to object — object to processing for direct marketing and to certain profiling activities.
- Right to withdraw consent — withdraw consent to processing when processing is based on consent without affecting lawfulness of prior processing.
- Right to lodge a complaint with a supervisory authority if you believe your rights have been infringed.
How to Submit a Privacy Rights Request
To submit a request to access, correct, delete, or restrict your personal data, please contact our privacy team with a clear description of your request and relevant identifiers. Include your full name, email address used on the account, and any supporting details to help us locate the data. Requests may require verification of identity to protect account security. Contact details are provided below.
We aim to acknowledge receipt of privacy rights requests within 5 business days and to provide a substantive response within 30 calendar days. Complex requests or those requiring verification may take longer; we will communicate any extensions and the rationale for them.
Marketing Communications
mytrustpilothub may send service-related and promotional communications to users who opt in. Marketing communications are based on user preferences and applicable legal bases. We use email as the primary channel for updates, product information, and offers; users can manage preferences in account settings or via the unsubscribe mechanisms provided in each message.
To stop receiving marketing emails, use the unsubscribe link included in each marketing message or update your communication preferences in your account settings. After unsubscribing, you may still receive non-promotional transactional messages related to your account and reviews.
Children's Privacy
mytrustpilothub is designed for adults and individuals capable of entering into terms of use. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information in accordance with applicable law.
Third-Party Links and Services
The site may contain links to third-party websites and services that operate under their own privacy policies. mytrustpilothub is not responsible for the content or privacy practices of third parties. We recommend reviewing third-party privacy notices before providing personal information. Where third-party services are used to process payments or analytics, the terms and privacy practices of those providers will apply.
Changes to This Privacy Policy
We periodically review and update our privacy practices. Material changes to this privacy policy will be posted on mytrustpilothub.pro with a clear effective date. The current policy became effective on 02-06-2026. Minor updates that do not materially affect user rights may be implemented without advance notice.
Contact and Data Requests
Questions, requests, or concerns about privacy can be directed to our privacy team at mytrustpilothub.pro/contact or by mail to: mytrustpilothub, 545 Holland Street West, Bradford ON L3Z, Canada. Business ID: 676968319. For urgent matters, phone support is available at +14164482165 during published business hours.